Serving The Maine Coast From Falmouth To Camden

Atlantic Motorcar Blog


Tech Tips - Great post from the good folks at Lone Star Bavarian, Inc. Cabin fil...

Posted on April 15th, 2014 @ 10:28 am

Tech Tips - Great post from the good folks at Lone Star Bavarian, Inc.
Cabin filters are one of the most overlooked filters on the car, when when heat or A/C is needed, one of the most critical. At AMC we change these as part of normal service, but if the words "HEPA" or "Cabin Air Filter" sound unfamiliar to you, you might want to contact us.

- Bruce and the AMC Service Team


Timeline Photos
Does your in-car HEPA filter look like this one? Probably not this bad.....especially since we geminated seeds in this one to prove a point. The point being yours should never get this bad. In car HEPA filters should be replaced approximately once a year or 12 months depending on how dusty your area of the country is. Good allergy prevention when in your vehicle if replaced annually. When we asked the owner of this vehicle when theirs was last replaced? Their response, "What's that?"

AMC Sales - Did you know that AMC Sales is now handling preowned Hondas? That's...

Posted on April 15th, 2014 @ 6:40 am

AMC Sales - Did you know that AMC Sales is now handling preowned Hondas? That's right, Accords, Elements, Odyssey, and Pilots, at AMC.

Just makes sense, with no Honda dealer on the coast from Camden to Portland, and they do make an awesome car.

We've been servicing Hondas for years, in fact one of Senior Service Advisors, Scott, owned a Honda/Acura service business for a number of years. We also service Acuras...saving you that trip to NH.

We've got several Hondas coming in this week, Accords, Odyssey, and one of the hard to find Honda Elements. Each will go through the AMC Certification process, with full warranty.

Call AMC Sales for details, (207) 882-9969, and we'll be sharing the images soon.

Thanks,
Bruce

Loved this! Words of wisdom. - Bruce

Posted on April 15th, 2014 @ 6:18 am

Loved this!
Words of wisdom.

- Bruce

Home Service Pickup/Delivery - Falmouth, Freeport to Camden Do you know about t...

Posted on April 14th, 2014 @ 3:40 pm

Home Service Pickup/Delivery - Falmouth, Freeport to Camden

Do you know about the AMC Valet Service, or Complimentary pickup and delivery service from your home or office? Our team is down there at least twice per day.

Gives you the "Second Opinion" Choice, we like choice, and from the response so far, so do our customers!

Would you do us the favor of a referral to your friends who may own Audi, BMW, Lexus, Mercedes, Saab, Volvo and other cars we service?

Our team is in that area every day for our Complimentary Valet pickup and delivery service from your home or office, leaving one of the AMC Service Loaner cars.

Your kind words and referrals mean the world to us!

Thank You So Much,
- Bruce and our AMC Team

Years 2010-2012 - Recall BMW Models Happens with all car lines, BMW did the rig...

Posted on April 14th, 2014 @ 2:48 pm

Years 2010-2012 - Recall BMW Models

Happens with all car lines, BMW did the right thing and stepped up to the plate to notify owners (contrast with GM's decision on the 4.8 million ignition switches).

We'll advise you of this recall when your car is in for service. In the meantime, look for a letter from BMW to advise if this applies to your car, or contact BMW Customer Service directly (800) 831-1117.

- Bruce


BMW Recalls 156,000 Luxury Cars And SUVs Over Faulty Engine Bolts
www.ibtimes.com
The recall includes many of BMW’s most popular models, including the 1 Series, 3 Series and X3.

Happy Monday Everyone, Make It A Good One! - Bruce and the AMC Team

Posted on April 14th, 2014 @ 6:56 am

Happy Monday Everyone, Make It A Good One!

- Bruce and the AMC Team

$70 Rebate From Michelin - April 14 - May 10, 2014 Just in time for Spring - Sw...

Posted on April 14th, 2014 @ 6:00 am

$70 Rebate From Michelin - April 14 - May 10, 2014

Just in time for Spring - Sweet deal from Michelin, take advantage of this rebate on a set of four new Michelin tires.

We have most common sizes in stock, and can do while you wait. Our Lifetime Road Hazard assures you of peace of mind coverage.

- Bruce

Wow what a day....in the good sense of the word. Whoever unleashed the floodgat...

Posted on April 11th, 2014 @ 4:26 pm

Wow what a day....in the good sense of the word.
Whoever unleashed the floodgate sales and service all I can say is thank you!

I know we were busy, maybe even hectic today, but I want to thank our awesome customers and are awesome employees, make that awesome team, for the great service we did today! Guys and gals you make me proud, every day.

Wishing you all a well-deserved weekend and rest, then we do it all again next week on the Atlantic Motorcar Planet Of Fun!

Warmly,
Bruce

The fine AMC Service Team At Work, and Play!

Posted on April 11th, 2014 @ 1:32 pm

The fine AMC Service Team At Work, and Play!


AMC Candid Photos - Team At Work
The fine AMC Service Team At Work, and Play!

The weekend is here, let's all jump for joy! Old school style. - Bruce

Posted on April 11th, 2014 @ 9:53 am

The weekend is here, let's all jump for joy!
Old school style.

- Bruce

Friday Update - For once I don't have a real auto theme this morning, but I thin...

Posted on April 11th, 2014 @ 6:50 am

Friday Update - For once I don't have a real auto theme this morning, but I think I'd like to share some sentiments I shared on my personal page a few days back. I hope you find them of value, and look forward to your thoughts...

Truth - Over the last 29 years I've been privileged to watch clients grow up, go to college, get married, have a family, and seems most recently, and sadly, get ill and leave us. It's been twice this week my team had to send out cards, the last one to a 52 year salt of the earth guy I've known for years. I know that most of us didn't think about these things in our 20s and 30s, we lived hard, played hard, often had a devil may care attitude, and those that know me know that I was one of the worse offenders. We might have slowed down a bit in our 40s, but there is a lesson here.

Nothing steals your soul quite like watching a warm, energetic friend, family man, and fellow business owner decline... If there is one thing I've come to value in the last 36 months, it's health, and how precious short of a time we have on this earth. I'm not preaching, just sharing, many of us are about the same age, and what we take for granted now, can not be purchased later, for any amount of money. Time, family and life, are priceless, please take good care of all.

- Bruce

Small acts of kindness are always appreciated, and never forgotten! Thank you,...

Posted on April 10th, 2014 @ 3:18 pm

Small acts of kindness are always appreciated, and never forgotten!

Thank you,
Bruce

Tech Trivia - What's being done here, and why? If you've already had the pleasu...

Posted on April 10th, 2014 @ 6:29 am

Tech Trivia - What's being done here, and why?

If you've already had the pleasure of working on one of these, please let the others raise their hands. ;-)

Like, Ready, Set, Go!

- Bruce

*** Solution ****
Ready? - Valve Cover Gaskets...yep, have to do all that to replace them on a Jaguar V12, might as well do the spark plugs while there!

New Volvo XC90 - Looks sweet! Great update of a now 11 year old design. Speaking...

Posted on April 10th, 2014 @ 6:22 am

New Volvo XC90 - Looks sweet! Great update of a now 11 year old design. Speaking as someone who has owned, and loved two of these, I'm looking forward to what Volvo has to offer with the new body style. But like all things new, I'd likely not buy the first year...

- Bruce


New Volvo XC90 ride review
www.autoexpress.co.uk
We join Volvo’s winter test team for first hands-on experience of the revolutionary new Volvo XC90 on the road

2014 VW Beatle buyers, FYI.

Posted on April 9th, 2014 @ 1:20 pm

2014 VW Beatle buyers, FYI.


VW orders U.S. dealers to stop selling cars with new engine
www.autonews.com
Citing the risk of a leak in the transmission oil cooler, Volkswagen of America has ordered dealers in the United States to stop selling newer cars equipped with an automatic transmission and VW's most common engine, the 1.8-liter EA888. The stop-sale order, sent to dealers Tuesday, marks a setback…

Photo Guess - Child's toy in the sandbox, or? - Bruce

Posted on April 9th, 2014 @ 1:03 pm

Photo Guess - Child's toy in the sandbox, or?

- Bruce

April 2014 – Customer Appreciation Month At Atlantic Motorcar Center Hey, we lo...

Posted on April 9th, 2014 @ 10:14 am

April 2014 – Customer Appreciation Month At Atlantic Motorcar Center

Hey, we love you year round, but nothing says love like a clean windshield, and new set of wiper blades (at least to us in the car world, roses and candy may work better for your signifiant other).

Customer Appreciation Month At Atlantic Motorcar Center, which means, Stop By For A Maintenance Service, and get a set of Free Wiper Blades. How’s that for love, clean windshield, cleaned car, fully serviced, and even some AMC jellybeans…I’d say that’s a great way to kick off the season!

Just mention this offer when you Check In, we’ll make certain you Check Out with new wipers!


April 2014 – Customer Appreciation Month At Atlantic Motorcar Center « Case Studies | Atlantic...
www.atlanticmotorcar.com
Hey, we love you year round, but nothing says love like a clean windshield, and new set of wiper blades (at least to us in the car world, roses and candy may work better for your signifiant other).

"Spring Thing Service Special" - Back By Popular Demand Nothing quite says Spri...

Posted on April 9th, 2014 @ 7:55 am

"Spring Thing Service Special" - Back By Popular Demand

Nothing quite says Spring like a well running, and fully serviced car. Add in cleaned, washed and vacuumed and you've got the complete package.

Back by popular demand - We just sent out our annual Spring Thing Service Special, check your inbox, or mailbox for this great offer.

If you're not currently an AMC customer, just call one of our Service Advisors, (207) 882-9969, and we'd be happy to extend the offer to you as well. Best of all, we can do it while you wait, or take one of our complimentary loaner cars.

Delighting Customers, and Saving The World,
One Car At A Time, that's the Atlantic Motorcar Center way.

- Bruce and the AMC Team
(207) 882-9969

Station Wagons - The "Next Collector Cars"? Really? Would you collect station wa...

Posted on April 9th, 2014 @ 4:59 am

Station Wagons - The "Next Collector Cars"?
Really? Would you collect station wagons?
And why do we call them "station" any way?

So, if not wagons, which car would you collect?

- Bruce


Are Wagons The Next Collector Cars?
www.motorauthority.com
Classic car insurance and valuation specialists Hagerty made news last year by pointing out a surge in vintage SUV values, underscored by a Toyota FJ40 Land Cruiser commanding nearly $90,000 at auction. If these humble workhorses are in demand, we have to wonder if wagons can be far behind. Some...

AMC Service Right From Your Home Or Office! Falmouth, Freeport to Camden Do you...

Posted on April 8th, 2014 @ 2:44 pm

AMC Service Right From Your Home Or Office!
Falmouth, Freeport to Camden

Do you know about the AMC Valet Service, or Complimentary pickup and delivery service from your home or office? People love it, just picked up two cars today in the Freeport area, so our team is down there at least twice per day.

Gives you the "Second Opinion" Choice, we like choice, and from the response so far, so do our customers!

Would you do us the favor of a referral to your friends who may own Audi, BMW, Lexus, Mercedes, Saab, Volvo and other cars we service?

Our team is in that area every day for our Complimentary Valet pickup and delivery service from your home or office, leaving one of the AMC Service Loaner cars.

Your kind words and referrals mean the world to us!

Thank You So Much,
- Bruce and our AMC Team

Tesla Motors - Remember the NY Times article a few months back, about how the Te...

Posted on April 8th, 2014 @ 11:52 am

Tesla Motors - Remember the NY Times article a few months back, about how the Tesla S they road tested and ran out of charge? It took a while, but here's the complete "story". (yes, it's worth clicking on the image to get all the details)

And yes, it does involve aliens, unicorns and time travel, but what story from the NY Times doesn't?

Enjoy,
Bruce

AMC Learning Conversation - Your Questions Answered Today we begin the first of...

Posted on April 8th, 2014 @ 7:10 am

AMC Learning Conversation - Your Questions Answered

Today we begin the first of a 3 Part Series on how to select the right service facility for your car, this will not be an AMC promotion, but rather something which can help you make an informed decision. We realize that we have readers from around the state and country, many out of our service range.

I think you'll find this series especially timely, and hopefully interesting, maybe even funny, as many folks buy a new car in the spring, or get that fun "summer car" this time of year.

I'll be sharing some of the things I've learned and observed over the last several decades in the European auto business, and hope that you will enjoy! I welcome your questions, comments and feedback.
- Bruce

Part 1 of 3 - The Measure Of A Workshop – Or How To Find A New Service Home For Your Car

Intro
For sometime now I’ve been involved with other shops, either in a consulting, or industry 20 Group. Over the years I’ve developed a set of criteria that I’ve shared with friends and family about how to properly evaluate where to obtain high quality, ethical auto service. These apply if your auto is an Audi, BMW, Honda, Mercedes, Lexus, Saab, Volvo or VW.

Before, Not After
Some of these items may seem basic, even commonsense, but all too often folks make the decision of where to take the car under duress, you want to have an ongoing relationship with shop BEFORE problems occur, indeed a good shop will save you money by preventing problems whenever possible. After one’s home, the car usually 2nd largest expense most folks face. Determining who and where you bring your car for service can be one of the most important decisions you can make. The level of service can either positively or negatively affect both your pocketbook, AND the value of your car.

Hourly Labor Rate Question
While this generally the first question most people ask, its really not a good way to properly evaluate a shop, but is often used as most folks don’t know what else to ask. Cost is understandably an important factor, but the most expensive and disappointing service you can buy is the wrong or poor service on your car. (see our "Case Studies" post on "Cheap Volvo Service" for details) http://goo.gl/zJekfC

While a shop with a low labor rate may seem a bargain, it will often be undercapitalized and not able to properly equip its workshop, buy needed diagnostic equipment, or provide training for its staff. Undercapitalized shops are likewise usually not able to hire and retain top talent. Likewise an undercapitalized shop will be much less likely to reach into their own pockets to help with goodwill for its customers. What you want is a “fair” labor rate, one that is reasonable to you, and allows the shop to stay in business.

One also have to be cautious of the new or overextended shop which have a high cost structure, for they are often undercapitalized as well, that fancy new building means financial stress, and with it, low morale, employee turnover, perhaps instability. You want to make certain the facility you choose is going to be around tomorrow, especially in today's tiring economy.

Feel Good Really Works
In short, find a facility that "feels good", most of us know the feeling, like we matter, our business is important as we are, and we are not another mark, but rather a trusted friend partner in service.

Take time out to meet the owner, this is someone who will be determining your service experience (and costs) for the next several years. Is he or she accessible, warm, personable, do they really take the time to know you and your car?

Self generated certificates on a wall, or boasting about their knowledge, does nothing if there are not ethics and compassion to back it up. You may need to call in a favor later, and that personal connection can mean a great deal. Are they sincerely interested in you and your car?

If it feels like you've being taken advantage of every visit, you may want to check out tomorrow's installment, about "Second Opinions".

Part 2 Tomorrow
In the meantime, we welcome your comments, and feedback.
Go ahead, ask away, or feel free to share this series with a friend who might need a high quality ethical workshop.

Some of our best ideas come from our customers, and we'd like to hear from you!

Warmly,
Bruce and the AMC Service Team

Atlantic Motorcar Center
Serving the Maine Coast - Falmouth to Camden
(207) 882-9969
AtlanticMotorcar.com

BMW Z3 - Why did a "Check Engine" light mean we had to do all this? Like the po...

Posted on April 7th, 2014 @ 6:00 pm

BMW Z3 - Why did a "Check Engine" light mean we had to do all this?

Like the post, and share your diagnosis, or even your guess!

- Bruce and the AMC Service Team

Solution - Ok folks, who got the answer first, raise your hand, or make your "X" here, and we'll get you an AMC T-shirt!

Problem - A rodent's nest on top of the fuel tank. The pesky buggers chewed through the vapor control hoses, you can see the leak in the photo below, where the UV Diag Smoke is coming out.

Correction - Drop the rear suspension crossmember, with the final drive, remove fuel tank, confirm leakage, and replace vapor control hoses. The final fix was to suggest to the customer to use some Decon or get a cat, either should suffice.

Now, who is that AMC T-shirt going to?

- Bruce

Things that keep me up at night... - Bruce

Posted on April 7th, 2014 @ 3:09 pm

Things that keep me up at night...

- Bruce

They say imitation is the sincerest form of flattery, what they meant by that wa...

Posted on April 7th, 2014 @ 7:12 am

They say imitation is the sincerest form of flattery, what they meant by that was don't stress about the unoriginal...

Maine's Premier European Auto Center
No ego here, just customer focused service

See you on the road,
- Bruce and the AMC Team


Atlantic Motorcar Center - Auto Repair Wiscasset & Coastal Maine.
www.atlanticmotorcar.com
We Love Offering Second Opinions - At Atlantic Motorcar Center, we're focused on our customers, and providing them with a great service experience. We're not about ego, or unnecessary charges that run up your bill to support a high overhead. Rather we're all about creating a relationship with you, a...